The legislation of the Republic of Latvia requires the owner of an online shop to clarify the rules for the supply and return of goods, and the right of withdrawal. Such a reservation is called a distance contract (MK rules).

Distance contract

The seller of the WWW.LEDUSSIRDS.LV online shop Ledus Sirds SIA Reģ.Nr. 50203295851 hereafter referred to as the seller (Pārdevējs), and the customer hereafter is called a customer (Pircējs), enter into the following Agreement:

The seller undertakes to sell and supply to the customer the goods, according to the purchase order.

The sequence of the supply and payment.

The customer orders goods in our online shop by specifying the type and quantity of goods to be ordered. Before confirming the order, the customer checks if their personal information has been written correctly. If something is not correct, the customer must change it before confirming the order.

The customer can pay for their order using payment tools in our online shop or paying the invoice that has been prepared and sent to the e-mail by the seller. The invoice is prepared electronically and is valid without the signature.

The seller ensures that the delivery is done in 1-7 working days Latvia from the moment that the order has been paid. Estonia 2-7 days. Lithuania 2-7 days. Finland 7-11 days.

When purchasing online, you must specify your shipping number.

The order will be processed after the money has been credited to the bank account.

The due date after the invoice has been sent is 36 hours. If no payment has been made within these 36 hours, the order will be cancelled.

Right of withdrawal.

The customer can cancel the order for 14 days after receiving the order. The customer should write a cancellation letter to the seller, and the seller will send a cancellation form, which must be completed by the customer.

If a customer has cancelled the order, the customer should return the ordered goods to the seller in 7 days after writing a cancellation letter. In this case, the customer pays for the delivery.

The seller can not use the right of withdrawal, if:

●       The ordered goods are perishable or fast-consuming;

●       The ordered goods are specially made for the customer;

●       The customer has opened the audio, video records or the package of a computer program.

Section 12, Paragraph six of the Consumer Rights Protection Law of the Republic of Latvia states that “the customer is responsible for the quality and safety of the product during the term in case of the withdrawal”. The seller has the right to refuse customers' will to withdraw or to withhold a refund fee in case the goods have been damaged by careless treatment during use or not following instructions, if the original packaging of the goods has been lost or if the packaging of the goods has been significantly damaged.

Data processing.

By adding personal information when making the order, the customer agrees that the seller can use them to process the order and deliver it to the customer based on The legislative requirements of the Republic of Latvia. By adding personal data, the customer agrees to receive emails about the status of the order.

For more detailed data processing, the customer can read in the section “Privacy policy”.